Returns & Alterations

Return Policy:

Clive Richard wants you to be completely satisfied with your purchase. Although we have designed our customization process to prevent issues with fit or style, we are prepared and determined to correct any problems you might experience.

If you have any questions or concerns, please do not hesitate to contact us.

Fit Improvement Process:

In the event that your shirt does not fit perfectly, we ask that you document any fit discrepancies with clear photographic evidence and email your findings and concerns to

If we deem the problem to be the result of our error, we will send you a brand new shirt with updated measurements according to your feedback at absolutely NO COST to you. If we deem the problem was the result of your having entered improper measurements, we will send you a brand new shirt with updated measurements at 50% of the cost of the original shirt.

Our manufacturing process:

By establishing high standards for manufacturing and carefully segmenting production, we are able to ensure the quality of every shirt we produce. Each stage is handled by a relevant specialist, whose work is checked and re-checked before it reaches the next stage of production. Our patternmakers bring years of hands-on experience and a meticulous eye for detail to their craft. When the shirt has reached completion, we subject it to a thorough quality assessment before shipping.

Fit Guarantee for Shirts Measured by Clive Richard:

Our style consultants are trained to capture accurate and appropriate measurements during appointments with clients. Every shirt measured by a Clive Richard consultant is guaranteed to fit. If it doesn’t, we will correct the measurement profile and make a brand new shirt at no cost to you.

Our Fit Guarantee

Without the assurance of a perfect fit, there’s no trust. We guarantee your shirt to fit the way you intended. If it doesn't, we’ll fix it, then we’ll save your updated measurements in our system for seamless future orders.

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